Privacy Policy

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Business name
• Billing address
• Account credentials
• Website content and business information
• AI prompts, requests, and generated content
• Customer support communications

Automatically Collected Information

When you use Vivanta, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Usage data
• Pages viewed
• Referring websites
• Date and time of access
• Cookie and tracking information

2. How We Use Your Information

We may use collected information to:

• Provide and operate our services
• Create and manage user accounts
• Generate websites, branding assets, and business content
• Process payments and subscriptions
• Provide customer support
• Improve platform performance and features
• Analyze usage trends
• Prevent fraud and abuse
• Communicate updates, service notices, and account information
• Comply with legal obligations

3. AI Services

Vivanta uses artificial intelligence technologies to provide website creation, branding, content generation, SEO assistance, customer communication tools, and business automation services.

Information submitted through our platform may be processed by AI systems to generate requested outputs.

Users are responsible for reviewing, verifying, and approving all AI-generated content before use or publication.

Vivanta does not guarantee the accuracy, completeness, legality, or suitability of AI-generated content.

4. Payments and Billing Information

When purchasing subscriptions or services, we may collect:

• Billing name
• Billing address
• Email address
• Payment transaction information
• Subscription details
• Purchase history

Payments may be processed through third-party payment providers. Vivanta does not store complete credit card information unless explicitly stated. Payment information is managed by our authorized payment processors.

5. Subscription Information

We may maintain records related to:

• Subscription plans
• Billing history
• Payment status
• Invoices
• Refund requests
• Account activity

Subscriptions may automatically renew unless canceled before the renewal date.

6. Sharing of Information

We do not sell personal information.

We may share information with:

• Payment processors
• Hosting providers
• Cloud infrastructure providers
• Analytics providers
• Customer support platforms
• Legal authorities when required by law

Third-party providers may only access information necessary to perform services on our behalf.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed completely secure. Users acknowledge that they provide information at their own risk.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Information may be deleted or anonymized when no longer required.

9. Cookies and Tracking Technologies

Vivanta may use cookies and similar technologies to:

• Authenticate users
• Maintain login sessions
• Remember preferences
• Improve platform functionality
• Analyze website performance
• Enhance user experience

Users may disable cookies through browser settings, although some features may not function properly.

10. Third-Party Services

Our platform may integrate with third-party services including:

• Payment processors
• Domain providers
• Hosting providers
• Analytics tools
• Communication services

We are not responsible for the privacy practices of third-party services.

11. Your Rights

Depending on applicable laws, users may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict certain processing activities
• Request a copy of stored information

Requests may be submitted using the contact information below.

12. Children's Privacy

Vivanta is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years of age.

13. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws, including rights related to access, deletion, and information disclosures.

14. International Users

Users accessing Vivanta from outside the United States acknowledge that information may be processed and stored within the United States and other locations where our service providers operate.

15. Refunds and Chargebacks

Billing information may be used to process approved refunds and resolve payment disputes.

Fraudulent or unauthorized chargebacks may result in account suspension, service restrictions, or account termination.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. Continued use of Vivanta after changes are posted constitutes acceptance of the revised policy.

17. Contact Us

If you have questions regarding this Privacy Policy, your personal information, billing practices, subscriptions, or your account, please contact us: